Your privacy is our priority. This policy clearly explains how 9club collects, uses, stores, and protects your personal information as a member of our platform in Malaysia.
All data transmitted between your device and 9club's servers is protected with bank-grade encryption.
Your personal data will not be shared with any third party without your consent, except as set out in this policy.
You have the right to access, correct, download, or request the deletion of your personal data at any time.
9club operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
Important Note: This Privacy Policy applies to all users of the 9club platform, including the website and mobile app. By using our services, you agree to the terms of this Privacy Policy. Please read it carefully to understand your rights and choices regarding your personal information.
9club values the privacy of every member and user on our platform. This Privacy Policy is provided to transparently explain how we handle the personal information you share with us when using the 9club platform.
This policy covers all your interactions with 9club, including account registration, game usage, financial transactions, communications with our support team, and use of our mobile app. It also applies to website visitors who have not yet registered as members.
As a platform operating for users in Malaysia, 9club fully complies with the provisions of Personal Data Protection Act 2010 (PDPA) and relevant data protection laws. We are committed to ensuring that every piece of data you entrust to us is handled responsibly, securely, and transparently.
Our Core Principles: We only collect what is strictly necessary, retain it only for as long as needed, and never sell it to third parties for marketing or commercial purposes.
9club collects your personal information through several channels — directly from you, automatically as you use the platform, and in certain situations from trusted third-party sources.
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number, gender | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account number, bank name, account holder name | Deposit and withdrawal process |
| Transaction Data | Deposit history, withdrawals, wagering, wins | Automatically via platform activity |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies |
| Usage Data | Pages visited, session duration, games played | Automatically via platform analytics |
Additionally, during the identity verification (KYC) process, we may request copies of identification documents such as MyKad, passport, or other specified supporting documents. These documents are stored securely and accessed only by authorized personnel.
Every piece of data we collect has a clear and legitimate purpose. 9club does not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
The primary purposes for which we use your personal data are as follows:
If you have consented to receive marketing communications, we may use your data to send you promotional information, bonuses, and exclusive offers. You may withdraw this consent at any time through your account settings.
9club does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we work with a number of trusted service providers who require limited access to your data:
Additional Protection: All third-party providers working with 9club are required to comply with data protection standards equivalent to or higher than our own, and are bound by strict confidentiality agreements.
Protecting your personal data from unauthorised access, loss, misuse, or disclosure is our primary responsibility. 9club continuously invests in security infrastructure to ensure your data remains safe at all times.
The technical security measures we implement include:
While we take all reasonable precautions, no security system is one hundred percent guaranteed. You also play an important role in keeping your account secure – ensure your password is strong, unique, and never shared with anyone.
The 9club platform uses cookies and similar tracking technologies to enhance the user experience and collect analytical information. The following are the types of cookies we use:
You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality and user experience of the 9club platform.
9club does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period has expired or the data is no longer needed, we will delete or destroy it using secure, non-recoverable methods.
Under Malaysia's PDPA and 9club's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. This request can be made through your account settings or by contacting our support team.
If your personal data is inaccurate or incomplete, you have the right to request a correction. We will update your information within a reasonable timeframe.
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed or you withdraw your consent, subject to legal requirements.
You have the right to object to the processing of your data for direct marketing purposes. You may unsubscribe from promotional communications at any time through your account settings.
You may request to receive your personal data in a machine-readable format so it can be transferred to another service provider if desired.
In certain circumstances, such as disputes over data accuracy, you have the right to request that the processing of your data be temporarily suspended until the matter is resolved.
To exercise any of the above rights, please contact our privacy team at [email protected]. We will respond within 30 working days. We may need to verify your identity before processing any requests related to your personal data.
The 9club platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.
Parental Controls: We encourage the use of parental control software to block children's access to online gambling platforms. This proactive measure helps protect minors from exposure to inappropriate content.
9club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Members will be notified of any significant amendments via their registered email or in-app notification at least 14 days before the changes take effect.
The "Updated" date at the top of this page always reflects when this Privacy Policy was last modified. You are encouraged to check this page periodically to ensure you are always aware of the latest version of our policy.
Continued use of the 9club platform following the publication of any amendments to the Privacy Policy will be deemed as your acceptance of those changes. If you do not agree with the amendments made, you should cease using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding how we handle your personal data, the 9club privacy team is here to help:
We are committed to responding to all privacy-related enquiries within 30 business days. For cases requiring further investigation, we will keep you informed of the progress on a regular basis.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory body in your jurisdiction.
More than just a legal document — your privacy is a core value in every decision we make.
9club operates in full compliance with all provisions of Malaysia's Personal Data Protection Act 2010. We conduct regular internal compliance reviews to ensure these standards are consistently maintained.
Your data is stored in data centres protected by high-level physical and digital security, with automated backups and an integrated disaster recovery system.
In the event of any data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.
We only collect data that is strictly necessary to deliver our services. No excessive or irrelevant data is collected beyond what is needed for platform operations.
All 9club staff who handle members' personal data undergo comprehensive data protection training and are bound by strict confidentiality agreements.
This Privacy Policy and our data protection practices are reviewed periodically to ensure they remain relevant, up to date, and aligned with developments in law and technology.