Terms and Conditions 9club – Platform Usage Guide

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and 9club ("Company," "we," or "our platform") regarding the use of the website, mobile app, and all services provided by 9club.

By accessing or using the 9club platform in any way — including registering an account, making a deposit, or using any game or service — you hereby confirm your full and unconditional acceptance of these Terms, together with the Privacy Policy and all other policies published by 9club from time to time.

9club reserves the right to update or modify these Terms at any time. The latest version of the Terms will always be available on our website. Continued use of the platform following any changes constitutes acceptance of the updated Terms.

Use of the 9club platform is restricted to individuals who meet all of the following eligibility requirements:

• Aged 18 years and above or the legal age required in your jurisdiction (whichever is higher).
• Having full legal capacity to enter into a binding agreement.
• Not located in any country or jurisdiction where access to online gambling services is prohibited by local law.
• Never been banned, blocked, or barred from using online gambling services by any authority.
• Using legitimately obtained personal funds for any wagering activity on the platform.
• Not acting as an agent or representative of any third party while using the platform.

9club reserves the right to request proof of age or identity at any time. Accounts found to be ineligible will be suspended immediately pending investigation. If a breach of eligibility is confirmed, the account will be closed and any remaining balance may be forfeited at 9club's discretion.

Each user is only allowed to own one (1) account only on the 9club platform. Multiple account registrations by the same individual – whether using different names, email addresses, phone numbers, or payment methods – are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

During registration, you are required to provide accurate, complete, and up-to-date information. The details required include:

• Full name as shown on a valid identification document.
• Accurate date of birth for age verification.
• An active email address that you own.
• Mobile phone number registered in your name.
• Bank account or e-wallet details for withdrawal purposes.

You are fully responsible for keeping your username and password secure. 9club will not be held liable for any losses arising from a password that has been shared, hacked, or accessed by another party due to your own negligence. If you suspect your account has been compromised, please contact our support team immediately.

Identity verification (KYC) is required before your first withdrawal is processed. Accepted documents include MyKad, passport, or other recognised official documents. The KYC process is in place to protect your account security and comply with applicable legal requirements.

9club supports a variety of payment methods suited for Malaysian users, including direct bank transfer, DuitNow, Touch 'n Go eWallet, Boost, and other methods listed on the platform. All transactions are processed using 256-bit SSL encryption to ensure full security.

Deposit Policy:

• The minimum deposit amount is as stated in the Finance section of the platform.
• Deposited funds may only be used for wagering and gameplay on the 9club platform.
• 9club reserves the right to decline deposits suspected of originating from unlawful sources or related to money laundering activities.
• The deposit method used must be in the same name as the registered 9club account holder.

Withdrawal Policy:

• Withdrawals are processed within 15 minutes for accounts that have been verified through KYC.
• Withdrawals may only be made to the same payment method used for the deposit (source of funds policy).
• Minimum and maximum withdrawal limits are as set out in the Finance section of the platform.
• 9club reserves the right to request supporting documents before processing withdrawals that exceed certain limits.
• Any withdrawal attempt suspected of fraud will be investigated and may be put on hold until the investigation is complete.

9club offers a wide range of bonuses and promotions for members, including welcome bonuses, weekly cashback, major match promotions, and a loyalty programme. All bonuses are subject to specific terms and conditions stated alongside each offer.

General Bonus Terms:

• Each bonus has a rollover requirement that must be met before a withdrawal is permitted.
• Each bonus may only be claimed once per promotion, unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.
• 9club reserves the right to void any bonus or winnings obtained through promotion abuse, exploitation of loopholes, or fraudulent activity.
• The validity period for each bonus is as stated in the respective promotion's terms; expired bonuses will not be extended.
• Using hedging betting strategies to fulfil bonus rollover requirements is prohibited.

9club reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. All decisions regarding bonus eligibility are final and non-disputable.

All games available on the 9club platform are operated according to each game's specific rules. Members are responsible for understanding the rules before participating. 9club is not liable for losses arising from a member's failure to understand the game rules.

• Finalised game results cannot be amended or cancelled upon member request.
• In the event of a technical disruption during a game, 9club will use data recorded by the server to determine a fair outcome.
• The Random Number Generator (RNG) used in our slot and casino games has been verified by an independent body to ensure fairness.
• Sports betting is based on official results issued by the relevant sporting authority. Any appeal regarding match results does not affect finalised betting outcomes.
• 9club reserves the right to void any bets found to have been placed at incorrect odds due to technical errors or human error.

To keep the 9club platform safe, fair, and enjoyable for all members, certain conduct is strictly prohibited. Violation of any of the following may result in account suspension or closure without notice:

• Fraud and Manipulation: Any attempt to manipulate games, systems, or outcomes through technical or other means.
• Money Laundering: Using the 9club platform to process, conceal, or transfer funds derived from illegal activities.
• Multiple Accounts: Registering or using more than one account to circumvent betting limits or claim bonuses repeatedly.
• Bonus Abuse: Exploiting promotions or bonus offers in a manner contrary to their intended purpose.
• Account Sharing: Allowing others to use your account or using another person's account.
• Collusion: Colluding with other players to gain an unfair advantage in table games or betting.
• Technical Disruptions: Using software, bots, scripts, or other automated methods to interact with the platform.

9club employs a sophisticated fraud detection system that continuously monitors platform activity. Any account suspected of prohibited activity will be investigated, and strong evidence may result in legal action being taken.

9club reserves the right to suspend or close any member's account for the following reasons without prior notice:

• Violation of any section of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activity.
• Failure to provide the required identity verification documents.
• Instructions from law enforcement or regulatory authorities.
• Accounts that have been inactive beyond the stipulated period.

Members may also request voluntary account closure at any time through the account settings section or by contacting the customer support team. Voluntary closure requests will be processed within 5 business days. Valid balances will be returned to the original payment method once all checks are complete.

For responsible gaming purposes, members may apply for self-exclusion, which will restrict access to the platform either temporarily or permanently, based on the member's preference.

The 9club platform is provided on an "as-is" basis. To the extent permitted by law, 9club makes no warranties, express or implied, regarding the reliability, accuracy, completeness, or suitability of the platform for any particular purpose.

9club is not liable for:

• Any financial losses incurred as a result of wagering activity on the platform.
• Service disruptions caused by system maintenance, technical faults, or circumstances beyond 9club's control.
• Losses resulting from inaccurate information provided by the member during registration or verification.
• Unauthorised access to a member's account arising from the member's own negligence in safeguarding their login credentials.
• Any indirect, incidental, or consequential losses arising from use of the platform.

9club reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Significant changes will be communicated to members via their registered email or in-app notification.

It is each member's responsibility to review these Terms and Conditions periodically to stay informed of the latest version in effect. The "Updated" date at the top of this page indicates when these Terms were last modified.

Continued use of the 9club platform after any amendments to the Terms are published will be deemed as your full acceptance of those changes. If you disagree with any changes, you must cease using the platform and close your account.

These Terms and Conditions are governed and interpreted in accordance with the laws of the jurisdiction in which 9club is registered and licensed. Any dispute arising in connection with these Terms or the use of the platform that cannot be resolved through amicable negotiation shall be referred to arbitration or a competent court under applicable law.

Members acknowledge that they are responsible for complying with applicable local laws in their country or region regarding the use of online gambling services. 9club makes no guarantee that use of the platform is lawful in all jurisdictions.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or the use of the 9club platform, please contact our support team:

• Live Chat: Available 24/7 directly through the 9club platform – the fastest way to get help.
• Support Email: [email protected] – response within 24 business hours.
• FAQ Section: Visit the page FAQ for answers to frequently asked questions.

9club's customer support team, fluent in Malaysian languages, is ready to help you resolve any issue quickly, warmly, and professionally.